Privacy Policy
App: TOS — Transport Operating System
Developer: NSK Technologies
Last updated: 31 October 2026
This Privacy Policy explains how TOS — Transport Operating System ("the App") collects, uses, and protects your information. By using the App, you agree to this policy.
1. Information We Collect
The App collects the following information:
- Phone number: Used for login and account creation via OTP.
- Business data: Job details, client names, vendor names, vehicle information, documents you upload, and billing records you enter into the App.
- Tax and bank details: Details you enter such as your GSTIN, PAN, TAN, bank account and UPI ID, the GSTIN of your clients, and the PAN, GSTIN and TDS declaration of your vendors. They appear on your bills, statements and tax reports.
- WhatsApp chat import (optional): If you import a WhatsApp chat export, the file is read on your phone itself and is not uploaded to our servers. Only the job records you choose to save are stored in your account.
- Usage analytics: Usage events (e.g., features used, counts of actions) are collected via PostHog under a random account ID. No names, phone numbers, business details, or location are sent, and IP addresses are discarded.
- Crash and diagnostic data: If the App crashes or an error occurs, technical information (error code, app version, device model, OS version) is collected via Sentry to help us fix problems. These reports are filtered so that names, phone numbers, and message contents are not included.
- Device identifiers for notifications: A push notification token is collected via OneSignal so the App can send you reminders and updates.
2. How We Use Your Information
- To provide and improve the App's features
- To send OTP for authentication via SMS
- To store your transport business records securely
- To send you reminders and push notifications about your jobs
- To analyse usage patterns and improve the product
- To diagnose and fix crashes and technical errors
3. Data Storage
Your data is stored securely on Supabase (cloud database). We use industry-standard security including Row Level Security (RLS) so only you can access your own data.
4. Third-Party Services
The App uses the following third-party services:
- Supabase — Database, authentication, and file storage (Privacy Policy)
- Twilio — SMS OTP delivery (Privacy Policy)
- Anthropic Claude API — AI features such as the Smart Parser, which extracts transport data from messages and documents you choose to process (Privacy Policy)
- PostHog — Usage analytics (Privacy Policy)
- Sentry — Crash reporting and error diagnostics (Privacy Policy)
- OneSignal — Push notifications (Privacy Policy)
5. Data Sharing
We do not sell, rent, or share your personal data with any third parties for marketing or advertising purposes. Data is only shared with the service providers listed above, strictly as required to operate the App.
6. Data Retention
Your data is retained as long as your account is active. When your account is deleted, your personal data is removed from our systems.
7. Account & Data Deletion
You can request deletion of your account and all associated data at any time. See our Account Deletion page for instructions, or email us directly at the address below. Deletion requests are processed within 30 days.
8. Your Rights (DPDPA 2023)
Under the Digital Personal Data Protection Act 2023 (India), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request erasure of your personal data
- Withdraw consent at any time
To exercise these rights, contact us at: support@mytos.in
9. Children's Privacy
The App is intended for use by adults (18+) engaged in transport business operations. We do not knowingly collect data from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact:
NSK Technologies
Email: support@mytos.in